Vivos, its subsidiaries and associates, sells several products and services tailored to dentists and health professionals treating sleep disorders. Many of these products and services are sold via custom private, password protected (not available to the public) portals, while others are sold directly to qualified medical and dental professionals via our customer service staff. This includes, but is not limited to, custom appliances used in the treatment of sleep disorders in adults, software, professional education and supporting services needed while treating sleep disorders, such as obstructive sleep apnea.
These portals use Stripe as the payment engine to keep your transactions and credit card information secure and in compliance with PCI standards. Please note that information available from any given portal supersedes the general information provided here.
All transactions are conducted in U.S. dollars. Products and services available through our portal(s) are clearly marked with their respective prices. Memberships and other services will include detailed descriptions of the services provided and their associated costs within their specific agreements. Stripe empowers us to accept all major credit cards and, in some cases, direct debit options. In almost all cases we will expect you to use a major credit card (Visa, Mastercard, etc.) to pay for your products and services. Each portal will indicate what payment methods are accepted.
Providers and their staff are given specific customer service channels to get assistance based on their training and product lines – to learn more about becoming a provider please click here! These channels are not available to the public due to regulatory requirements for the use of our products.
Our Delivery Policy
We endeavor to deliver products and always make services available within 30 days of your order or agreement. Specific exceptions may be delineated in an agreement at the customer’s request (such as a preplanned vacation preventing attendance of courses). Products are shipped directly to the medical professional provider, including medical oral devices that are crafted by a third party.
Returns and Refunds
No device used for treatment is eligible for a refund after the order enters the fabrication process. Prefabricated units are ineligible for cancellation or refund once it shipped to a provider. Prior to fabrication or shipping most orders may be cancelled for a 100% refund. Details are indicated in the device descriptions.
No device intended for the use in the treatment of a patient can be returned after shipping except in the case that damaged treatment units may be eligible for warranty repair.
Leases and Subscription based products indicate in their agreements and product descriptions when they may be canceled.
International Sales
We are a US based company and primarily sell to US medical professionals. We’ll gladly enroll you in our educational courses (provided in US English) regardless of your country of origin. Please note that many devices discussed in our courses and used in patient treatment may be subject to regulatory restrictions in the patient’s country of residence or treatment. Vivos may not be cleared for sale or distribution by the regulatory authorities in certain countries. We adhere to all international regulations and are actively working on obtaining approvals in various jurisdictions to offer non-surgical treatment options for breathing-related sleep disorders outside the United States. If you have any questions or concerns, please contact our helpdesk.
Privacy
We take privacy seriously for you and your patients. To learn more about our privacy practices please click here.
Inquiries
Sometimes we just don’t provide the details you are looking for where you can easily find it. We understand, please feel free to contact us!
